1 Year Limited Warranty
Toronto Green Spa warrants this device for a period of ONE(1) YEAR after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.
If you discover a defect and notify Toronto Green Spa during the warranty period, Toronto Green Spa will, at its discretion, replace the device free of charge. Claims under warranty must be supported by video evidence that the device is defective after reasonable efforts to troubleshoot, you match the customer details of the purchase, and that the date of the claim is within the warranty period. Replacement products claimed under warranty are not entitled to renewed 1-year warranty coverage. In the situation that your product was part of a limited edition that has been discontinued, you may be issued with a replacement product of the same model, but a different color/design.
This Limited Warranty is exclusive of all other warranties, whether oral or written, express or implied. There are no implied warranties created by the manufacture, sale or use of the product.
To claim your warranty, you must email firstname.lastname@example.org with the subject line “Warranty Claim – (your order number)” and include your video evidence that the device is defective. The video must contain unedited footage of:
• The issue you are experiencing with the device.
• Reasonable efforts to troubleshoot and resolve the issue.
• Your order number, date, name, phone and/or email address provided during purchase on a piece of paper. This is required to validate the authenticity of the claim.
• Please ensure your video is high quality and good lighting conditions to avoid any potential delays in the claims process.
You will be sent a Return Merchandise Authorization (RMA) number and full instructions from Customer Care on how to return your Toronto Green Spa product to your nearest Toronto Green Spa office. Shipping costs are nonrefundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way. Toronto Green Spa is operated by 8683565 Canada Inc. and Bendygo Inc.